ONLINE PURCHASE RETURNS
We want you to be totally satisfied with your order; however we understand if a product doesn't work out and want to make the return as painless as possible. Isabella Cosmetics does not take returns on used products or products purchased outside of our 14-day return window. Exchanges of brand new unused items that are in their original pristine packaging can be made for other products and customer will be responsible for shipping and a 15% restocking fee. Any charges for returned orders due to customer error (incorrect address, refused/undeliverable orders, etc...) will be the responsibility of the customer.
For domestic customers, you will receive a refund for only the brand new item(s) returned and customer will be responsible for shipping and a 15% restocking fee. Original shipping costs are not refunded on returned items. Isabella Cosmetics does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.
Please include a copy of the original order confirmation in the package. Your refund will be issued to the original form of payment within 5-7 business days of the notification email sent to you, acknowledging your return has been processed.
Only items purchased on Isabellacosmetics.net will be accepted.
All returns should be mailed to:
Attention: Returns Processing
8265 Maritime Flag St, Unit 117
Windermere, FL 34786
Please include a copy of the original order confirmation in the package.